In this episode of Chasing the Insights, I talk to conversational experience expert Mary Kathryn Johnson.

MKJ talks so us about how we can use social tokens and conversational design to increase know, like & trust with communities.

Mary Kathryn Johnson is the CEO & Founder of the Conversational Experience Design Agency Messenger Funnels.

MKJ has been nicknamed the "ChatBotMom" by her Conversational Marketing community.