The single biggest problem in communication is the illusion that it has taken place - George Bernard Shaw…

I’ve been burned, and I’ve done the burning in the past when it comes to communication. It’s the hardest, yet most important thing we can do as humans. Fortunately, the role of sales forces me to understand the nuances of it sooner rather than later - working with a small team in startups, has also done that for me. A beautiful, beloved partner has definitely done that for me. This week I reflect on 3 elements of communication that can kill the message, or drive the point home.

If these reflections are interesting, check out ncjr.me.

TRANSCRIPTION

3:13 → communication in teamwork, or the lack thereof, is what kills any semblance of problem solving

5:13 → what happens when you problem solve independently and don’t communicate your process is siloed thinking and a breakdown of communication

9:01 → in the context of sales, what is the value of the pause? Everything… use spaces and breaks to be able to get more information in negotiations as opposed to showing your cards too early

10:33 → the benefits of pausing in communication compared to immediately responding and reacting to anything somebody says within a sales call

13:40 → pausing within communication is not about winning arguments and debates, rather it’s to take in information and invoke empathy to better work with others

16:55 → the pen is mightier than the sword, there is no better way to think than to write… the mightiest form of communication is to put pen to paper on your ideas; you will better communicate and understand other folks if you articulate and edit yourself with a pen firsT