Digible is giving away a fully managed 12-month digital marketing package for one multifamily property.

Apply now: https://content.digible.com/100k-lease-stakes

In this episode, we sit down with Dani Black, Chief Revenue Officer at AppWork, to uncover how their platform is transforming the world of multifamily maintenance—one work order at a time.

AppWork is more than just maintenance software. It’s a purpose-built, tech-first platform that overlays your existing property management system to digitize everything from make-ready boards and inspections to work orders and technician performance.

This episode will reshape how you view maintenance. Not as a backend function, but as a reputation engine and a scalable ops advantage.

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(00:00) Preview + Recap

(01:47) Introducing AppWork: A Tech-First Maintenance Platform

(05:30) AppWork’s Integrations

(07:29) The Benefits of Maintenance Reviews

(10:20) Building Trust Through Transparency in Work Orders

(14:27) Common Mistakes That Damage Resident Experience

(16:50) The Role of Soft Skills in Modern Maintenance Teams

(18:23) Gamifying Maintenance

(22:53) The Impact of AppWork on Efficiency and Team Performance

(23:28) Visualizing Maintenance Issues 

(28:02) Overcoming Adoption Challenges and Scaling Across Portfolios

(31:15) AI, Automation, and Micro-Training with Maintenance Academy