One of the most stressful parts of running a business where you sell products or services is when a client asks you for a refund – and you aren’t expecting it. If it’s ever happened to you, you know how helpless and angry you can feel when a client demands a refund and you don’t want to give one.  After all, your business – and your livelihood – depends on getting paid, so it can be stressful and scary when you are expecting income to come in and all of a sudden someone demands their money back. It’s every entrepreneur’s worst nightmare. That’s why in this episode you’ll learn the 3 steps you should follow - including what you can SAY and DO - when someone asks you for a refund.

In this episode Lisa shares:

• The 3 steps you should take when people ask you for a refund
• The exact words you can say when someone isn’t happy with your program or service
• Why you should have a written refund policy
• The 3 types of refund policies
• Why Lisa aligns plugging money leaks with the sacral chakra

Freebie:

Download Episode 24 Tip Sheet

Resources:

Easy Legal Steps - download the first book chapter free!

DIY Refund Policy

Podcast Episode 5 - “How to Protect Online Group Programs”

DIY Terms of Use

DIY Client Agreement

Podcast Episode 2  - “The #1 Reason to Use Client Agreements”

Podcast Episode 18 - “Why You Shouldn’t Copy Your Friend’s Legal Document”

Mentions:

Ramit Sethi

Beautiful You Coaching Academy

Elena Lipson

Kendra Scott