Today on Churn.FM we have Yu-Kai Chou, the author of Actionable Gamification and creator of the Octalysis framework.

We talked about the 4 phases of a player’s journey in the gamification framework, and how it can help make your product stickier, and prevent churn.

We also discussed examples of good gamification in SaaS, how much is too much, and how user onboarding can play a vital role in gamifying your retention.

Yu-Kai also talked about the importance of community in user retention, the role of personalization in gamification, and common mistakes companies make in implementing gamification principles.

As usual, I’m excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don’t forget to follow us on Twitter.

Enjoy the episode!

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.