Today on Eden Exchanges, we spoke to Michael Dowling, the National Director and Master Franchisor of Computer Troubleshooters Australia – a provider of IT services for small to medium businesses. Michael unpacks the franchise model and the role of a franchisee, the unique characteristics of a computer troubleshooting business, where the demand for tech support services is coming from and what is being requested the most, what Michael looks for in a franchisee, the major challenges Michael has faced as a franchise provider of tech support, where the industry is headed and so much more!