The Product Design for Learning Podcast

Ep.27 Agencies in L&D (2026 Edition)


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Summary

In this episode of the Product Design for Learning podcast, hosts Greg Arthur, Ashley Hinchcliffe, and Caleb discuss the evolving landscape of Learning and Development (L&D). They explore the challenges faced by internal L&D teams, the importance of external support, and the need for a shift in how L&D is perceived within organizations. The conversation emphasizes the necessity for L&D to align with business objectives, embrace change, and focus on delivering tailored learning experiences that add real value. The role of technology and the future of learning are also key themes, highlighting the importance of adapting to new methods and tools to enhance learning outcomes.


Takeaways


L&D is facing an identity crisis and needs to adapt.

External agencies can provide valuable insights and challenge internal teams.

There is a need for L&D to align with business objectives.

Quality over quantity is essential in learning content.

The perception of L&D as a cost center must change.

Engagement and value perception are critical for L&D success.

Tailored learning experiences are more effective than generic content.

Technology can enhance learning but must be used wisely.

L&D should focus on measurable outcomes and business impact.

Collaboration between internal teams and external agencies is vital for success.



Titles


Reimagining Learning and Development

The Future of L&D: Challenges and Opportunities



sound bites


"L&D is dying or has an identity crisis."

"We're at the beginning of a rebirth."

"We need to challenge the status quo."



Chapters


00:00 Introduction and Guest Introductions

02:29 The Importance of External Perspectives in L&D

05:12 Challenges Facing L&D: Identity Crisis or Rebirth?

08:09 The Role of External Agencies in L&D

10:55 Navigating Organizational Dynamics and Value Perception

13:53 Reframing L&D's Value Proposition

16:40 The Future of L&D: Confidence and Investment

22:57 The Evolving Role of Learning and Development

24:34 Aligning Learning with Business Strategy

27:09 Rethinking Content Creation in L&D

30:23 The Challenge of Content Overload

33:01 The Future of Learning: Personalization and AI

40:45 Proactive vs Reactive Learning Strategies

43:46 Collaboration Between Agencies and Internal Teams


Keywords


L&D, learning and development, external agencies, internal teams, business strategy, training, education, corporate learning, engagement, value perception

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The Product Design for Learning PodcastBy Greg Arthur