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Ep#272 Jeff Heckler: Is Your Customer Success Team Generating Significant Revenue? They Should Be!!!
Jeff Heckler is currently the Director of Customer Success Solutions at MarketSource Inc., a sales and marketing outsourcing company.
In his role, Jeff oversees the development and implementation of customer success programs for MarketSource's clients, focusing on driving customer engagement, satisfaction, and retention. He has been with the company since 2013 and has held various positions, including Director of Solution Development and Director of Solution Architecture.
Prior to joining MarketSource, Jeff worked in various roles in the technology and software industry, including as a Senior Product Manager at IBM and as a Product Manager at several software startups.
Jeff holds a Bachelor of Science in Computer Engineering from the Georgia Institute of Technology and a Master of Business Administration from Emory University's Goizueta Business School.
Ways to Connect with Jeff:
Email: [email protected]
Twitter: https://twitter.com/MarketSourceInc
Vimeo: https://vimeo.com/marketsource
Facebook: https://www.facebook.com/MarketSourceInc
Instagram: https://www.instagram.com/marketsourceinc/
Personal Linkedin: https://www.linkedin.com/in/jeffheckler/
Company Linkedin: https://www.linkedin.com/company/marketsource-inc/
I highly suggest you watch this entire exchange between Jeff Heckler and ⭐️ Todd Westra 📈
Full Show Notes 👉 https://episodes.thegaspodcast.com/b/jeff-heckler
What’s in this podcast episode?
00:00 Intro
02:50 Who is our today's guest, and what's his business
04:01 How customer success and customer experience help out with revenue
04:43 Customer Success in terms of budget and revenue
07:36 How to scale out
10:30 What aspects do they have to work and give focus on to have consistent revenue
13:57 Why you should not be afraid to get out of vendor - customer mindset
15:42 his experience before and now
18:36 What needs to be exercised when jumping into a new organization
23:31 People in his circle that motivates and inspires him
#gaspodcast #withmoku #toddwestra #businessgrowth #businessscaling #businesssolutions #businesstips #marketingtips
View all episodes
By Todd WestraJeff Heckler is currently the Director of Customer Success Solutions at MarketSource Inc., a sales and marketing outsourcing company.
In his role, Jeff oversees the development and implementation of customer success programs for MarketSource's clients, focusing on driving customer engagement, satisfaction, and retention. He has been with the company since 2013 and has held various positions, including Director of Solution Development and Director of Solution Architecture.
Prior to joining MarketSource, Jeff worked in various roles in the technology and software industry, including as a Senior Product Manager at IBM and as a Product Manager at several software startups.
Jeff holds a Bachelor of Science in Computer Engineering from the Georgia Institute of Technology and a Master of Business Administration from Emory University's Goizueta Business School.
Ways to Connect with Jeff:
Email: [email protected]
Twitter: https://twitter.com/MarketSourceInc
Vimeo: https://vimeo.com/marketsource
Facebook: https://www.facebook.com/MarketSourceInc
Instagram: https://www.instagram.com/marketsourceinc/
Personal Linkedin: https://www.linkedin.com/in/jeffheckler/
Company Linkedin: https://www.linkedin.com/company/marketsource-inc/
I highly suggest you watch this entire exchange between Jeff Heckler and ⭐️ Todd Westra 📈
Full Show Notes 👉 https://episodes.thegaspodcast.com/b/jeff-heckler
What’s in this podcast episode?
00:00 Intro
02:50 Who is our today's guest, and what's his business
04:01 How customer success and customer experience help out with revenue
04:43 Customer Success in terms of budget and revenue
07:36 How to scale out
10:30 What aspects do they have to work and give focus on to have consistent revenue
13:57 Why you should not be afraid to get out of vendor - customer mindset
15:42 his experience before and now
18:36 What needs to be exercised when jumping into a new organization
23:31 People in his circle that motivates and inspires him
#gaspodcast #withmoku #toddwestra #businessgrowth #businessscaling #businesssolutions #businesstips #marketingtips