Identifying and solving the right problems can unlock excellence in business. Using a quadrant matrix, Ishan Galapathy categorises problems based on when they occur (proactive vs. reactive) and who solves them (expert vs. team).

Ishan illustrates the four types of problems: chaotic, sporadic, specific, and systemic. While chaotic and sporadic problems are reactive, specific and systemic problems are proactive. Emphasising the importance of tackling systemic issues with cross-functional teams, Ishan explains how this approach enhances profitability, team engagement, and overall productivity.

To purchase a copy of Ishan’s book, Unlock:
https://ishangalapathy.com/books/

MORE ABOUT ISHAN GALAPATHY
https://ishangalapathy.com/

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