ServiceNow Pilots by SPOC

Ep.3 The Truth behind ServiceNow Implementation: story of KMD for NEC Corporation

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Host: Marcel Sowinski, Customer Success Manager at SPOC

Guests: Michal Gorzkowski, Project Lead & Damian Kot, Global Solution Architect from KMD

Without any doubts, ServiceNow implementation is not only a change of the tool. This should be considered as an Organizational Change with many variables. Each company is different, and each implementation varied from one another. 

In this episode we are talking about lessons learned from ServiceNow Implementation with Michal Gorzkowski, Project Lead and COE and Damian Kot, Global Solution Architect from KMD. They will share their experience gained in project held for NEC Corporation.

In this honest discussion you'll get knowledge on what to prioritize in ServiceNow projects and answers to questions like:

  1. What should we remember even before implementing a tool?
  2. How to engage stakeholders from many departments?
  3. How to prepare yourself during scoping workshops?
  4. How to take control over your instance and how to control your stakeholders?

    5. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩


    📚 Check out more valuable materials:

    🔗 "5 Practical Tips for Effective ServiceNow Implementation: https://www.spoc.eu/blog/5-practical-tips-for-effective-servicenow-implementation/
    🔗 "Effective ITSM Implementation in 7 Steps: https://www.spoc.eu/blog/effective-itsm-implementation-in-7-steps/
    🔗 "8 ITSM Implementation Pitfalls and How to Avoid Them: https://www.spoc.eu/blog/8-itsm-implementation-pitfalls-and-how-to-avoid-them/

    🌐 Connect with us:
    LinkedIn 👉 ⁠⁠⁠⁠⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠⁠⁠⁠⁠
    YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts

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