Vice President Customer Assurance for Comcast Dana Wilson joins us and shares that very early on in her life she had a love of math science and engineering. She went to Drexel University and majored in chemical engineering. She graduated and became a process engineer at Philadelphia Gas Works. And it was there that she realized that in any new situation you have to become a student. She seeks to educate herself before doing what’s next. After working as a chemical engineer at Dow, she became a six sigma black belt where she found a way to bridge the technical acumen she had while developing leadership skills. After running process improvement for the city of Philadelphia, Dana worked on the Olympics for Comcast eventually landing in CX.