In our monthly podcast we strive to answer business questions in the domain of Data & Digital for your company's digital transformation.

This month we are looking into Customer Support Automation supported by Knowledge-driven AI and NLP (Natural Language Processing) technologies, more specifically Chatbots. Our usual Business & Decision panel is joined by Bold360 experts for this episode.

- Carlo Schots, Belgium Sales Director at Business & Decision

- Yves Van den Brande, Regional Tribe Lead Customer Engagement

- Christopher Savio, Product Marketing Manager at LogMeIn

An episode hosted by Gerrit Denayer, Marketing Director at Business & Decision and Bjorn Andelhofs, Marketing & Communication Officer at Business & Decision.

Show notes:

- Bold360 Website

www.bold360.com

- What is NLP (Natural Language Processing)?

www.ultimate.ai/blog/ai-automatio…sed-chatbots-work

- Extra resource: Chatbot at Belfius Insurance delivers cutting-edge customer service

www.businessdecision.be/reference/228…insurance.htm

- Extra resource: Playbook Digital engagement in the age of coronavirus

www.bold360.com/content/digital-e…coronavirus-ebook

Feel free to leave comments & questions on our podcast below.

Queries & remarks can be sent to [email protected]

www.businessdecision.be