In the final episode of the Hybrid Leadership series, James speaks to Kailash Jalan, Global Head of Performance & Development for Capita Experience. Kailash is an Organisational Psychologist and leads a team that spans across 8 countries, and so leading hybrid teams is something that spans far beyond the pandemic.

In this episode, we explore the importance of understanding cultural differences, the impact of cross-cultural project teams on connection & productivity and how skills labs are changing the way leaders develop.

Plus, a previous item rears its ugly head in Learning Room 101…

01:33 - Learning Room 101 - what aspect of L&D will Kailash throw away?

02:52 - How does hybrid working affect Capita Experience?

04:57 - How can hybrid leaders balance the needs of distributed teams?

07:07 - How do you bond & connect distributed teams?

11:06 - How were Capita Experience contact centres affected by hybrid working?

18:28 - What are the core skills of an effective hybrid leader? Some thoughts on cultural

23:41 - What technology can enable a hybrid leader?

26:38 - How can L&D support people to be successful hybrid leaders?