Claude Silver is the CHO (Chief Heart Officer) at VaynerMedia. She is responsible for the heartbeat of the company and all 800+ employees. If you run a business with employees, this is the podcast for you. Claude discusses how to create the environment that helps your business “crush it!”------1:36: On how she became the first ever in the world Chief Heart Officer.8:07: On why she hates the term “employee” and why soft-skills are “necessary life skills”12:10: On creating a great environment of a positive an upbeat company culture while balancing motivating workers to hustle and perform at maximum capacity.19:05: On the importance getting rid of a negative worker even if they are a high performer23:33: On why she believes in the attitude that bosses serve their employees and being accountable to them.26:03: On how to give feedback and criticism to employees and the importance of “radical candor”.33:00 On how she hires and how millennials are changing the world.