It is a hard thing to admit when your business is up against challenges out of your control. It is even harder to accept that to paying customers. Very often, the hard thing to do and the right thing to do are one of the same things. Informing your customers that you are having challenges can be indeed off-putting for some. After all, no one likes to use a service or product that doesn’t work.

 

However by keeping your customers informed about a problem you are proactively showing them that you are aware there’s an issue, and you are not afraid to take full responsibility but Aso that you are doing everything in your power to resolve it.

 

This week I am joined by Tokunbo Lawal. The founder and CEO of WILLCO Nigeria, a client-centric property servicing company that provides a broad range of cost-effective management solutions to a variety of clients in the commercial, industrial, and residential space. As a service-based business WILLCO contends with a multitude of like many service-based companies in Nigeria.

 

Tokunbo shares her journey and how she ensures that her company maintains strong customer relationships regardless of the hurdles.

 

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