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EP52: Case Study: Customer Facing Employees Who Don't Demonstrate the Ability to Think Critically
Do you train your employees to handle situations with customers at the lowest level? Are you ever flabbergasted by a situation with your employees and your customers? Do you get complaints from your customers that could have easily been resolved by the customer facing employee and instead they chose to escalate the situation?
During this episode of the Better U Leadership Podcast, your host, Angela M. Odom shares a simple case study that may help you train your customer facing employees to resolve issues at the lowest levels.
As mentioned:
We would love to have you as a guest, give you some free exposure, and promote your work. Sounds Good?
Follow The Easy Process To Become a Confirmed Guest HERE https://www.angelaodom.com/guest
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By Angela M. Odom
5
44 ratings
Do you train your employees to handle situations with customers at the lowest level? Are you ever flabbergasted by a situation with your employees and your customers? Do you get complaints from your customers that could have easily been resolved by the customer facing employee and instead they chose to escalate the situation?
During this episode of the Better U Leadership Podcast, your host, Angela M. Odom shares a simple case study that may help you train your customer facing employees to resolve issues at the lowest levels.
As mentioned:
We would love to have you as a guest, give you some free exposure, and promote your work. Sounds Good?
Follow The Easy Process To Become a Confirmed Guest HERE https://www.angelaodom.com/guest