Julien Traversini, Head of Financial Services, Valtech

Having shown interest in payments, lending, and insurance, BigTech companies appear to have financial services providers firmly in their sights. In response, banks should act to embrace digital technologies more quickly, shifting their focus from being simply providers of financial services to being customer-driven, client-care-focused hubs. Robin Amlôt of IBS Intelligence speaks to Julien Traversini, Head of Financial Services at transformation agency Valtech.