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EP54: Building Operational Leverage: What Independent Optometry Can Learn from Scaled Practice Models with Ankit Patel
What happens when an industrial engineer steps into the world of independent optometry?
In this episode, we are joined by Ankit Patel, founder of My Business Care Team, and the host of the Optometrists Building Empire podcast. Ankit shares how independent practices can create operational leverage, improve patient experiences, and scale sustainably without losing the personal touch that makes independent optometry so valuable.
Drawing on his experience owning and managing multiple private practices in the United States, Ankit shares practical insights on centralising operations, identifying bottlenecks, measuring performance, building accountability, and creating systems that enable teams to deliver world-class patient experiences consistently.
Whether you're a practice owner, manager, optometrist, or emerging leader, this episode is packed with actionable strategies to help you work smarter, strengthen your team, and build a more resilient practice.
All the other links and resources mentioned in this episode can be found at
https://www.thefocusedview.com.au
Want more support beyond this episode?
Access our free resource collection here: https://www.thefocusedview.com.au/resources
Key Topics with Timestamps:
3:04 - From Industrial Engineering to Optometry
4:40 - Providing patient with high-touch experience & centralisation
8:28 - Challenging parts of scaling a practice
13:57 - Using "First Pass Yield" to identify operational friction
17:53 - Why multitasking is hurting practice performance
19:10 - Accountability systems that drive results
21:11 - The CARE values framework
23:40 - Understanding operational inefficiencies and improving it
27:27 - Build a practice that is not competing with the corporate
29:22 - Simplifying product offerings for easy communication and to build trust
30:49 - Metrics beyond revenue and conversion rates
36:02 - What separates high-performing practices
42:26 - Common mistakes practice owners make
43:35 - How to start incorporating the business mentality in your practice
46:49 - Advice for young optometrists and future practice owners
48:40 - The biggest lesson from Ankit's journey
Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: [email protected]
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
Send us your thoughts about the episode
Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!
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By Michael NasserWhat happens when an industrial engineer steps into the world of independent optometry?
In this episode, we are joined by Ankit Patel, founder of My Business Care Team, and the host of the Optometrists Building Empire podcast. Ankit shares how independent practices can create operational leverage, improve patient experiences, and scale sustainably without losing the personal touch that makes independent optometry so valuable.
Drawing on his experience owning and managing multiple private practices in the United States, Ankit shares practical insights on centralising operations, identifying bottlenecks, measuring performance, building accountability, and creating systems that enable teams to deliver world-class patient experiences consistently.
Whether you're a practice owner, manager, optometrist, or emerging leader, this episode is packed with actionable strategies to help you work smarter, strengthen your team, and build a more resilient practice.
All the other links and resources mentioned in this episode can be found at
https://www.thefocusedview.com.au
Want more support beyond this episode?
Access our free resource collection here: https://www.thefocusedview.com.au/resources
Key Topics with Timestamps:
3:04 - From Industrial Engineering to Optometry
4:40 - Providing patient with high-touch experience & centralisation
8:28 - Challenging parts of scaling a practice
13:57 - Using "First Pass Yield" to identify operational friction
17:53 - Why multitasking is hurting practice performance
19:10 - Accountability systems that drive results
21:11 - The CARE values framework
23:40 - Understanding operational inefficiencies and improving it
27:27 - Build a practice that is not competing with the corporate
29:22 - Simplifying product offerings for easy communication and to build trust
30:49 - Metrics beyond revenue and conversion rates
36:02 - What separates high-performing practices
42:26 - Common mistakes practice owners make
43:35 - How to start incorporating the business mentality in your practice
46:49 - Advice for young optometrists and future practice owners
48:40 - The biggest lesson from Ankit's journey
Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: [email protected]
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
Send us your thoughts about the episode
Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!