Today on the show we have James Mulvany, founder and CEO of Podcast.co and Radio.co 

In this episode, we talked about what drives James to keep building new companies in the content and streaming space, why the podcast industry is still full of untapped potential, and the importance of a personal touch in customer retention.

We also discussed why James thinks world-class customer service is a key to resurrecting churned customers, why social media ads are underrated for retaining customers, and his biggest challenge in tackling Churn and retention.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.