Today on the show we have Matt Barnett, founder and Papa Bear of Bonjoro!

In this episode, we discussed how videos can help retain customers and reduce churn, how to craft a hyper-personalized video for your customers, and how to choose the right integration partnerships for your software.

We also discussed Bonjoro’s current journey in nailing their ideal customer profile, one thing that Matt wished he knew earlier when it comes to churn and retention, and why you should always foster genuine relationships with your customers.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.