Sebastian Antony joins us and shares that he and the organization look at process through a customer lens. He notes that if you say you're customer-centric, that's all well and good, but you've got to prove it in your actions. Way back when he started in six sigma for Barclay's he was a team of one. He realized that there was a desire in the company to do something about efficiency and continuous improvement and he ran with it. He began by simply observing processes, creating relationships and in four to six months he knew the business operations and how to build operational excellence within the inherent structure.