Today on the show we have J.R. Farr, Co-founder and CEO of Weav.com

In this episode, we discussed what attracted J.R. to build a customer retention platform, how Weav automates your customer retention flow, and how it helps you analyze your customer experience with a holistic approach. 

We also talked about J.R.’s experience in building a customer retention program from scratch, why he is focused on finding the right customers from day one, and when it’s the right time to fire a customer and why that means customers that use dark patterns in their product for Weav. 

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.