How do gaming operators balance exceptional VIP experiences with increasingly strict compliance requirements? In this expert panel from SiGMA Asia 2026, industry leaders explore how VIP programmes are evolving across online and land-based gaming. The discussion covers customer lifetime value, personalised concierge services, KYC and enhanced due diligence, responsible gambling, behavioural monitoring, and the impact of regulation on player retention. The panellists also examine cultural differences across global markets, the risks of overregulation, and why trust, personal relationships, and compliance must work together to create sustainable VIP strategies in today's highly competitive gaming landscape.

Guests:

Erick Su, DigiPlus
Stepan Dobrovolskiy, CEO, BetBoom LatAm
Darwin Malicsi, Solaire Resort

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