<p>Host Mary Anne Ghobrial sits down with the Head of Marketing Insights and Customer Research from record-breaking company Zappos, Alex Genov, to discuss everything from behavioral psychology, to how organisations need to look beyond the number when it comes to CX reporting.</p>

Host Mary Anne Ghobrial sits down with the Head of Marketing Insights and Customer Research from record-breaking company Zappos, Alex Genov, to discuss everything from behavioral psychology, to how organisations need to look beyond the number when it comes to CX reporting.

Ep.6: Forget the Customer, See the Person (ft. Alex Genov)

Join Host Mary Anne Ghobrial as she interviews some of the leading minds in customer experience and unearths rich stories of business leaders shifting the conversation of CX. Unlock the tips and tricks to ignite all things customer within your own organisation.

About: CX Unplugged was made in collaboration with The Customer Show, which is Australia’s biggest gathering across the CX ecosystem. For more info visit www.thecustomershow.com.au

Visit www.customershow.com.au for more info!

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Join Host Mary Anne Ghobrial as she interviews some of the leading minds in customer experience and unearths rich stories of business leaders shifting the conversation of CX. Unlock the tips and tricks to ignite all things customer within your own organisation. About: CX Unplugged was made in collaboration with The Customer Show, which is Australia’s biggest gathering across the CX ecosystem. For more info visit www.thecustomershow.com.au Visit www.customershow.com.au for more info!

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Ep.6: Forget the Customer, See the Person (ft. Alex Genov)

Ep.6: Forget the Customer, See the Person (ft. Alex Genov)