Management Insights from a retail and experienced management expert, Jeff Callan, who said: The biggest challenge for managers today is to absorb everything about the business, embrace failures, be dependable and loyal, and follow the programs laid out. Loyalty means coming together as a group, supporting and being there for each other. Loyalty to the company may have a different meaning for younger generations. Building trust as a manager involves treating team members well, forming relationships, and caring about their personal lives. The customer experience in retail has become more demanding, and finding good employees is difficult in the gig economy. Business owners and leaders need to listen to their employees and understand the challenges they face. Inflation in the retail industry has led to higher margins and cutting out middlemen.

Key Takeaways

• Managers should absorb everything about the business, embrace failures, and be dependable and loyal.