Today’s guest is Lisa Brightwell. Lisa is the founder and managing director of Bright Insights consulting a boutique consultancy specialising in helping companies optimise revenue in the hospitality industry. She has always been passionate about hospitality and has over 15 years of experience working as a Director for some of the worlds largest hotel chains such as Jumeirah Group, Emaar Hospitality Group & Marriott International.

During this episode we discussed the hospitality industry in the UAE. She shared with us some industry secrets about the business of running hotels, and how data is becoming increasingly important for hotels to create customer-led experiences and tailored marketing and loyalty programs.

And the last message she wanted to share is to “to be true to yourself, act with integrity & treat people with kindness and compassion in all your relationships because you never know what the future holds”