Six Sigma Black Belt, Vice President at Aetna, Diane Lopes joins us and shares that she and her team are pivoting from an initiatives-focused program to a holistic system of lean management. They're calling it a business system to ensure that up and down the organization, each aspect of the enterprise feels accountable. Diane and her team want for everyone, everyday to be engaged in problem solving. It represents a cultural change to each person feeling that they must deliver value to the customer.