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EP65: Emotional GPS: How to Catch Doubt Before It Kills the Deal
When customers start to drift emotionally, they rarely tell you — they just disappear. In this episode, Andrew Sardone breaks down how to spot doubt before it becomes disaster. You’ll get data, scripts, and a new tool that trains emotional radar across every department.
Timestamps:
00:00 – Hook: Silence means drift
02:00 – The three signals of doubt
06:00 – The 43:57 talk-listen rule
09:00 – Scripts that rebuild trust
13:00 – Department breakdown: BDC → F&I
19:00 – Manager Challenge: Log one Confidence Save
22:00 – Wrap-Up and Tools
Download the full EP65 Toolkit (Free to Dealer) at AutoKnerd.com
View all episodes
By AutoKnerdWhen customers start to drift emotionally, they rarely tell you — they just disappear. In this episode, Andrew Sardone breaks down how to spot doubt before it becomes disaster. You’ll get data, scripts, and a new tool that trains emotional radar across every department.
Timestamps:
00:00 – Hook: Silence means drift
02:00 – The three signals of doubt
06:00 – The 43:57 talk-listen rule
09:00 – Scripts that rebuild trust
13:00 – Department breakdown: BDC → F&I
19:00 – Manager Challenge: Log one Confidence Save
22:00 – Wrap-Up and Tools
Download the full EP65 Toolkit (Free to Dealer) at AutoKnerd.com