Nigel Leppitt joins us and shares that it's tough to ensure process excellence during traditional cycles. But Nigel has been tasked with doing so in a completely new business model and returning the business to profit. With cost considerations being hyper-sensitive, Nigel and the team needed to decide whether to buy platforms or build their own. They decided to build which meant two years of design and development which Nigel preferred to building his organization around the platform.