Host: Marcel Sowiński, Customer Success Manager

Guest: Karol Skałowski, ServiceNow Senior Solution Consultant

🔍 Episode Overview:

In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organization, automate decisions, and plan for the future. 🚀

🚀 Highlights:

👉 The benefits of reporting data for your organization.

👉The concept and advantages of decision automation.

👉The integration and security of ServiceNow with other tools.

👉The visibility and views for different roles in ServiceNow.

👉The customization and variety of reports and dashboards in ServiceNow.

👉The intelligence and forecasting of ServiceNow reporting.

👉The availability and affordability of ServiceNow reporting.

📒Chapters:

00:00 Introduction

00:52 Because we all want to know to make proper decisions

03:28 Why should I use ServiceNow over Excel and other reporting tools?

07:35 Data Management

11:09 Examples of Dashboards and Views

13:45 Customizable Reporting

16:22 Performance Analytics

19:33 AI and Machine Learning in ServiceNow

23:10 Decision Automation Era

💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩

🌐 Connect with us:

LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/

📚 Check out more valuable materials:

⁠🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap!

https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/

⁠🔗 Transforming your business with digital maturity: From chaos to success:

https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/