Having the ability to change or do something is about proving yourself. Knowing something and delivering something is different. In a setting such as Adoption and Change management, the proof is in the delivery. Where the Individual provides that have the Awareness, Desire and knowledge but now prove their ability through delivery.

The boys point out that we cannot finish and move to the R – reinforcement if the Individual has not delivered the change.

Demonstrating the ‘Ability to Change is the Definition of Done when you are Maturing the Ability