FeaturingDarrell Tompkins, CIO at the Texas Water Development BoardConnect w/ Darrell: LinkedIn, TwitterSponsor: Nagarro Public SectorAnd a huge thank you to Nagarro Public Sector. This live podcast would not be possible without the support of Nagarro. Nagarro Public Sector excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. To learn more about Nagarro, check out nagarro.comSponsor: The TechTables Live Podcast TourJoin us for these small, intimate live podcast conversations across the U.S.Stay in contact with the latest events on https://www.techtables.com/en.Show Notes:[01:51] Darrell shares how his experience in the hospitality industry prepared him to serve his current team at the Texas Water Development Board.[09:19] The 3 P's of an effective team: People, Product, Profit[14:32] The critical differences between correcting mistakes vs adjusting attitudes within a team, and the role accountability plays in each.[23:44] The latest in how Darrell and his team are leading the state's efforts to ensure a secure water future for Texas and its citizens  Quotes:It's a players game. Players can go where they want, but if you can touch their heart, And you can somehow figure out, 'Hey, this is the impact that you're going to make...' People just gravitate towards you and they gravitate towards your organization ~ Darrell TompkinsCustomer service and relationships are critical pillars to success for any operation, and especially in IT ~ Darrell Tompkins  ----------------------Want to dive deeper? Check out my episode on TechTables - https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot me an email at [email protected] you for supporting Levity Media LLC ❤️, a small business growing private and public sector technology communities through fun and engaging conversations with top technology leaders. Learn more about Joe Toste (me) at https://www.techtables.com/about/See what episodes I'm creating at https://www.techtables.com/ This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com/subscribe