On Monday your team delivers on the change and confirms their ability to deliver change based on the knowledge they have learned. The boys talk about ways to help confirm people are on the right track and suggest creating a community of success.

Marijn quotes ‘something he read’ that it takes 21 days to drive change and 90 days to change the old habits. It potentially gives you a timeline for this stage of the ADKAR model.

Bribery is discussed, OK a bonus system where savings are identified as part of the change and fad back into the bonus system.

Bottom line is that people who have learned and delivered change can easily revert back to the old way of working unless you remove the old way and reinforce the new way to keep the people positive and happy.