Conversations in Health and Care Improvement

Ep9 Improvement methods and management systems

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Explore improvement methods and management systems with episode nine of our new, CPD-accredited podcast series: Conversations in Health and Care Improvement.  Whether you are a healthcare professional, a quality improvement professional or simply passionate about improving health outcomes, listen to this podcast to:

  • Explore the interconnection and interdependencies of systems and leadership
  • Understand that methods matter, but adaptability is key.  How should you choose which method to use?
  • Discover how value-driven language helps build shared purpose and avoids alienating staff
  • Investigate how management systems provide structure, alignment and space for continuous learning and improvement across an organisation

    • Our guests on this episode are Wendy Korthuis-Smith, Executive Director, Virginia Mason Institute and Jafet Arrieta, Vice President, Institute for Healthcare Improvement.


    Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England and Pedro Delgado, Vice President at the Institute for Healthcare Improvement.

    This podcast episode is CPD-accredited. To access your certificate of completion, please watch the podcast and complete the self-evaluation and feedback form here

    A full transcript can be downloaded here

    Visit our website to learn more


    Connect with our hosts on LinkedIn:
    Amar Shah 
    Pedro Delgado 

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    Conversations in Health and Care ImprovementBy ELFT QI