Belmond Britannic Explorer ***SCREWED UP OUR TRAVEL PLANS***

When disaster strikes your business it should be defined by the way you handle it.. It's all about customer service. As business owners we have all dealt with customer services issues. We have all made mistakes. I think a business can really define themselves, not by the mistake itself, but by the way they deal with it. 

In this video, Alissa and Sal discuss a recent luxury train trip that got cancelled the night before they were supposed to board the train.... in London! 

Imagine, traveling halfway around the globe and having a trip cancelled on you. You have no hotel reservations, no way to travel back home without incurring additional penalties or fees. 

We talk about Belmond Britannic Explorer - https://www.belmond.com/trains/europe/uk/britannic-explorer/

I CAN NOT RECOMMEND THEM ENOUGH!! 

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