Welcome to another episode of the Experience Matters Podcast powered by Officium Labs. Each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results.

I am your host, Nate Brown, and I am joined by Clare Muscutt, founder and CEO of a new initiative called Women in CX, and Shameem Smillie, CX & Contact Centre Leader at Mitel, to talk about diversity and inclusion, the heart of our CX design and initiative. Let’s work together to make experiences that matter!