Thinking about AI agents but not sure where to start—or how to stay out of trouble? You're not alone.

In episode 005 of Electric Mindset, host Nick Dyment sits down with Duke Osei, an implementation consultant leading the charge on ServiceNow’s AI orchestration tools.

Duke breaks it down: agentic AI isn’t just another tech upgrade. It’s a fundamental shift in how organizations handle automation, risk, and accountability. He maps it all out with a killer analogy: your org is the airport, AI agents are planes, and ServiceNow? That’s your air traffic control. Smooth landings only.

🛑 Before you dive in, make sure you’ve got the essentials:
✔️ Visibility
✔️ Policy
✔️ Logging
✔️ Incident management
✔️ Orchestration

The goal? Safer, smarter AI adoption without the headlines you don’t want.

Ready to get your AI house in order? Hit play and learn how to scale agents with confidence, clarity, and control.

00:00 "From Gamer to Streamer"

06:27 From Generative AI to Agentic AI

08:32 Agentic AI Governance Strategies

11:39 AI Compliance Tool Challenges

15:02 AI Adoption Strategies in Business

17:29 Navigating Complex Systems with AI

22:55 Enhancing IT Management with AI

25:38 ServiceNow: Integrating Third-Party Agents

29:46 Ensuring Compliance and Audit Trails

31:18 ServiceNow: Orchestrating Multi-Agent Management

34:27 Navigating AI in Company Culture

39:22 "AI Safety Discussion"

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