While the software trainer's mantra is typically "Work Smarter, Not Harder," in this episode, Neil Malek of Knack Training explores the idea that we should work smarter and harder. By automating what we can - through rules, quick steps, etc. - and working harder on those things that can't be automated, we can create more impactful and human work.

In this episode, Neil recommends the book Linchpin by Seth Godin.

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