This month we are joined by AT&T Vice President of Mobility Customer Care, Jennifer Asplund. Jennifer not only sits in a position that has a 30,000 ft view of a highly competitive industry within one of its most powerful established firms, but she also has over 15 years of experience within AT&T that ranges from front line store operations to product development. The main focus of our conversation is related to the human component of value creation, strategy development, and innovation.