Our guest for this episode is Nigel Pickford, who serves as director of marketing operations and market insight for SITA, a multi-national IT company to the air transport industry.

Episode 030: Self-Service Functionality and Robot Personality

Airline passengers are mobile, social and vocal! And airlines know they must keep pace with the demands of these tech-savvy, always connected travelers in order to stay relevant. Hosted by industry expert Mary Kirby and aviation veteran Max Flight, the #PaxEx Podcast takes a studied look at how the airline passenger experience is quickly evolving. Featuring interviews with thought leaders in the space, the #PaxEx Podcast addresses everything from the latest changes to loyalty programs, airport services and amenities to innovations in onboard seating and interiors, inflight connectivity and entertainment and the overall cabin environment. Plus, we’ll look at how social media, multimedia marketing and mobile applications are having a profound impact on #PaxEx.

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Episode 030: Self-Service Functionality and Robot Personality

Episode 030: Self-Service Functionality and Robot Personality