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Joseph A. Michelli is the bestselling author of The Starbucks Experience and The Zappos Experience. His new book explores incredible new standards of practice gleaned from the world's favorite coffee company to make you a better leader.
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Joseph A. Michelli is the bestselling author of The Starbucks Experience and The Zappos Experience. His new book explores incredible new standards of practice gleaned from the world's favorite coffee company to make you a better leader.