​Businesses still navigate huge amounts of labour-intensive, manual and error prone activities and struggle to implement automation successfully and in the right processes. A huge number of manual tasks can be especially found in customer service centers and wherever large amounts of documents, such as vendor inquiries, invoices or customer service requests roll in. Wouldn't it be wonderful if new technological advances such as Artificial Intelligence and machine learning powered technologies could make a full automation of these lengthy manual tasks possible? The SAP AI Business Service “Business Entity Recognition” is a powerful machine learning technology to detect, highlight and identify any given type of named entity in unstructured text. Tune in and learn how by doing so the service helps to significantly improve productivity and performance of your workforce while reducing costs and the chances of human error.