In this episode, we sit down with Michael Shirley, Chief Empowerment Officer at Family Pet Health in Murfreesboro, Tennessee. Michael shares insights into his unique role in the veterinary practice, emphasizing the importance of empowering team members and fostering a positive work environment. He discusses his journey from agriculture education to veterinary management, the significance of regular team meetings, and the core values that guide Family Pet Health. Michael also shares practical tips for hiring, retaining staff, and enhancing client satisfaction. Get inspired by his innovative leadership approach and learn how to implement similar strategies in your own practice.