They call them "the basics". Little, innocuous things that don't seem to really matter. But they do. In fact, something as simple as sending an acknowledgment email to an important message can make all the difference in keeping a team engaged and a client confident. This week Carl and Sam Barnes talk about why getting back to the basics is so important and how to get better at them. And when you do, you can enjoy the positive changes in both your work and your relationships with the people on your team.