In this episode of The Veterinary Ledger, we feature Kim Mackie, owner of Candid Approach Consulting. Kim's unique background spans over 15 years in veterinary practice management and 30 years in law enforcement as a parole supervisor. She shares how skills from supervising parolees translate to managing veterinary staff and clients, emphasizing the importance of communication and connection. Kim discusses the challenges of dealing with toxic employees, the parallels between parolees and disgruntled clients, and offers insights on maintaining a positive workplace. Tune in for a candid conversation about blending experiences from two distinct fields to improve veterinary practices.