Vaishali is a seasoned digital and transformation leader with deep expertise in tech-enabled customer experience, omni-channel strategy, and agile delivery. With a background in digital sales, service, innovation, and platform integration, she has led large-scale programs across industries to drive growth, efficiency, and customer-centric outcomes.

Vaishali holds a Master’s in Digital/eCommerce and Management Information Systems, and is a certified Agile practitioner. Her work focuses on leveraging AI, automation, and data-driven design to elevate digital touchpoints and deliver measurable business value.

This week on On The Mic WIT Shaz – Women in Tech Leadership: The Upsides, I’m joined by the incredible Vaishali Nagaratnam, Head of Digital at Belong.

From starting her career at ANZ Bank to now driving digital transformation, Vaishali shares her raw and real leadership journey — and the surprising upside that changed everything: the courage to ask for support.

In this episode, you’ll hear:

• How Vaishali went from customer service to digital leadership without following a “linear path”
• Why shrinking to fit in is the biggest myth women in tech need to bust
• How morning rituals and self-grace fuel confidence and balance
• The power of community, mentors, and simply asking for help — and why more people are willing to support you than you think
• The truth about leadership: it’s not about titles, it’s about building capability, trust, and energy for everyone on the bus

This one’s a must-listen for any woman in tech who’s ever thought she had to “do it all alone.”

👉 Subscribe, share, and send this episode to a woman in tech who needs to hear Vaishali’s story.

Get in touch with Vaishali:

LinkedIn: linkedin.com/in/vaishalinagaratnam

Where to find me:

Website: Sharon (Shaz) Daly www.techtoexec.com.au

LinkedIn: Sharon (Shaz) Daly https://www.linkedin.com/in/sharon-daly/

Instagram: @techtoexec https://www.instagram.com/techtoexec/

Facebook: TechtoExec https://www.facebook.com/techtoexec/

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https://coach.techtoexec.com.au/sharon-daly/free-discovery-call