The Path to Performance

Episode 05 with Brian Greene and John Hoyt of Nationwide Insurance


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This week we talk with Brian Greene and John Hoyt, both both members of the user experience team at Nationwide Insurance.
We discuss the challenges of working with such a big team, how they promote performance across departments, managing user expectations and improving perception of speed by designing feedback mechanisms, and more.
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The Path to PerformanceBy Tim Kadlec & Katie Kovalcin

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