In Episode 056 of Now We're Talking we discuss the basic structure of an effective apology, and why apologies that pivot to intentions don't work. We also discuss how to produce trust after you've hurt someone.

Episode 056 - How to Apologize, or Why Intentions Don't Matter in Communication

Professor of Communication at the University of Waterloo.  Host of "Now We're Talking" a podcast about how to improve Communication Skills.

Education

Professor of Communication at the University of Waterloo. Host of "Now We're Talking" a podcast about how to improve Communication Skills.

Share Episode 056 - How to Apologize, or Why Intentions Don't Matter in Communication

Sign up to save your podcasts

Episode 056 - How to Apologize, or Why Intentions Don't Matter in Communication

Episode 056 - How to Apologize, or Why Intentions Don't Matter in Communication