In this episode of Refine for Wedding Planners, I am giving insight on how to respond to bad reviews.

We cover the following in our chat:

• The importance of responding to all reviews.
• A simple and easy response formula for a bad review.
• How NOT to respond.
• Why couples sometimes write bad reviews a long time after the event.
• One way to avoid bad reviews in the first place.

Find this episode helpful? Please share it in your IG stories and leave me a review so others find our golden truth. Thanks for listening!