In Episode 071 of Now We're Talking, we discuss the importance of diffusing negative feelings in communicative interactions, particularly through face-saving, repair attempts, and de-escalation.

Episode 071 - Repair Attempts, Face-Saving, and De-escalation

Professor of Communication at the University of Waterloo.  Host of "Now We're Talking" a podcast about how to improve Communication Skills.

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Professor of Communication at the University of Waterloo. Host of "Now We're Talking" a podcast about how to improve Communication Skills.

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Episode 071 - Repair Attempts, Face-Saving, and De-escalation

Episode 071 - Repair Attempts, Face-Saving, and De-escalation